Address:
Śrutowa 8
10
Wrocław 50-256

Email: help@magicsocks.eu
Phone: +48 574 506 594

 

 

1. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU consumer protection laws.

To exercise this right, you must notify us at help@magicsocks.eu within this period.

 

 

2. Return Eligibility

To qualify for a return under the 14-day withdrawal period, items must:

 

    • Be unused and unworn
    • Be in original packaging
    • Be in resellable condition

 

Due to hygiene reasons, we reserve the right to refuse returns of worn socks.

 

 

3. Defective or Incorrect Items

If your item arrives:

 

    • Damaged
    • Defective
    • Incorrect

 

You are entitled to a replacement or full refund.

Please contact us with:

 

    • Order number
    • Description of the issue
    • Photo evidence

 

 

 

4. Non-Returnable Cases

Returns will not be accepted in the following cases:

 

    • Items that have been worn or used
    • Items not in original condition
    • Returns requested after 14 days
    • Products damaged due to misuse

 

 

 

5. Return Shipping Costs

 

    • Customers are responsible for return shipping costs
    • Shipping fees are non-refundable

 

If the product is defective or incorrect, we will cover the costs.

 

 

6. Refund Process

Once we receive and inspect the returned item:

 

    • Approved refunds are processed within 5–10 business days
    • Refunds are issued to the original payment method

 

 

 

7. Exchanges

We do not offer direct exchanges. Customers should place a new order if needed.

 

 

8. Contact Information

MagicSocks
Śrutowa 8
10
Wrocław 50-256

Email: help@magicsocks.eu
Phone: +48 574 506 594